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General terms and conditions of purchase.

This website offers the online purchase of products and/or services Valenttia, which is a service available 24 hours/365 days from anywhere through an Internet connection, simple, direct and with all the advantages of acquiring high shoes Quality designed in a personal and exclusive way.


Any USER who makes a purchase through is declared to be of age and in his case with full capacity to use means of payment (transfer, credit cards, PayPal) and that they have sufficient funds to cover all the costs that Resulting from the purchase of products, the user also declares to accept fully and without reservation all the present general terms and conditions of purchase.

Before making any request it is the obligation of the USER to register previously at The USER can establish one or more purchase requests for products or services offered through

The holder reserves the right To reject an order from any USER with whom you have litigation or there have been problems in the payment of previous purchases.

When making an order, the USER accepts the specifications and characteristics of the product and/or service selected. The buyer using the images shown from your selected design will have a pretty close idea to the final shoe you will receive. To do this, the fabrics have been photographed with high quality to obtain the most faithful image of them. However, because it is a totally handmade product, there may be small differences with the given image.


Once the order is made, an email will be sent to confirm its correct completion. If this information is not received, the customer must contact our customer service via e-mail: expressly reserves the right not to accept the order or to cancel it, even after confirmation of this:

  • When one of the elements that make up the order is not available.
  • The billing and/or shipping information of the product is not correct or cannot be verified.
  • There is a suspicion that the order may be fraudulent. No delivery can be made in the address provided. will be able to verify the information you have provided in case of suspected fraud or that the person who has processed the order does not meet the age required for it.

In these cases, an email is sent informing you of this circumstance, and the client will be reimbursed of all the amounts that have been paid to, using the average miso that the client has used for the payment, within the maximum period of 14 calendar days.


All prices displayed are expressed in euro (EUR) and include the value added tax (VAT) or the indirect tax that is applicable to the transaction, to the general type in force.

The company that will carry out the shipments to the client is mail Spain.

Peninsula + Andorra €7 (VAT included)

Balearic Islands + Canary Islands + Portugal €15 (VAT included)

International Europe €30 (VAT included)

Other countries €50 (VAT included)

The shipping costs are applied according to the order and will depend on the country in which it is delivered. National and international shipments, as well as deliveries in Ceuta, Melilla and Canary Islands, have a cost depending on the area, and may be subject to customs clearance or import taxes. These are marked by the authorities of the country of destination and will be borne by the recipient.

Additional transportation costs caused by the declaration of an incorrect or incomplete address are absolutely the responsibility of the final customer. may periodically update the prices of its products, which are duly published on the web.


Purchases can be paid by credit card or bank transfer:


Through BBVA's payment platform.

For card payment The following data will be required: Full card account number, cardholder name (as stated on the card), expiration date and CVC code (the 3 digits on the back of the card). These data will be strictly confidential and used exclusively for the processing of the payment. cannot guarantee the complete security of the information or the payments nor is it responsible for damages, direct or indirect, arising from the use of electronic means of communication, for example, damages for failures or delays in the Communications, interception or manipulation that a third party can carry out through software.

The amount of the order will be charged to the card account at the time of purchase.

Credit card fraud is a felony. reserves the right to exercise legal action against those who perform fraudulent transactions on the WEBSITE.


Once the order is made, bank data are provided to make the income or transfer for the amount of the purchase made:


  • Owner: María Asunción García Martínez
  • IBAN: ES 81 0182 1520 380201627222

and the personal data of name, surname, identity document and order number must be indicated.

You have a deadline of 48 hours, to carry out the transfer and to send the proof of entry by mail to Only euro revenues will be accepted.

With this method of payment we do not charge to the client any type of commission.

Once you receive the transfer and proof of payment, we will proceed to prepare your order.

If you do not receive the transfer, the order will automatically be cancelled.


Because it is a personalized product and that its elaboration is handmade, the delivery time is fixed between 4 and 6 weeks. For being a handmade product there is a possibility of delays, in which case we will contact the buyer.

The company that will carry out the shipments to the client is mail Spain.

Peninsula + Andorra €7 VAT included

Balearic Islands + Canary Islands + Portugal €15 VAT included

International Europe €30 VAT included

Other countries €50 VAT included

Deliveries will take place on weekdays. Only deliveries will be accepted in private homes or offices located in any of the countries in which operates. No deliveries will be made in P.O. boxes.

The deadlines of delivery may be affected for reasons beyond the, not taking responsibility for the delay time.

Additional transportation costs caused by the declaration of an incorrect or incomplete address are absolutely the responsibility of the final customer.


Due to the exclusive nature of the service provided through this website, and since the creation of each shoe is done in a handcrafted way there is no stock of these. In any case, the holder agrees not to make available to its customers materials or components that are in stock, except computer error or any other imponderable situation. In the event that this unfortunate incident could be given, the proprietor undertakes to inform the client and to reach a satisfactory agreement with this one.


Refunds are not allowed as a handcrafted product and on request.

Pursuant to article 102 in relation to Article 103 C) of the Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General law for the defence of consumers and users and other laws supplementary , the right of withdrawal will not result from application to contracts signed by with its clients, as they are contracts of supply of goods made according to the specifications of the consumer and user or clearly Except for the right of withdrawal.


The revised text of the General Law for the defense of Consumers and Users (TRLGDCU) will be applied, although it will be necessary to consider that the website sells products that have a period of life that may be less than the period to respond to the Lack of conformity since its delivery and even the periods in which the consumer must report the lack of conformity.

According to article 116 of the TRLGDCU in terms of conformity of the products with the contract is collected:

1) Unless otherwise proven, the products shall be deemed to be in conformity with the contract provided that they meet all the requirements as stated below:

A.-Conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.

B.-they are suitable for the uses to which the products of the same type are ordinarily intended.

C.-present the quality and usual benefits of a product of the same type that the consumer and user can basely expect, taking into account the nature of the product (...) In any case, we indicate that the colors can vary depending on the characteristics and configurations of the screen from where you access the website, type of print, etc. It is important to note that, within a certain range, color variations are not considered manufacturing defects, even depending on the type of materials used. These small variations or perceptions do not mean a lack of conformity of our products.

As a product made with printed fabrics, the final product for the patient will not always have the same stamping cut. The product photo for guidance on how it would be on a shoe that fabric, without having to be exactly the same cut of fabric that the exposed in the photo of the web.